Testimonials
What our happy customers say
Ben has completed a few jobs for us now – first class. So helpful, knowledgeable and his and his team’s customer service/care skills are utterly outstanding. We would definitely recommend Ben without hesitation
Richard Prudence
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Highly recommend Ben! He came to service my boiler and fix the shower- friendly, efficient, and clearly top of his game.Thanks very much! Will definitely use loaders services again
Becky Elt
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Great boiler service from Ben today. Friendly and efficient. Will definitely use him again in future
Matt Rabong
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Had to install new stopcock managed to squeeze me in a earlier slot and did a quick and great job with no hassle. Proper professional. Thanks for the help
Andrew Sexstone
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After being messed about by other local heating companies i contacted Ben regarding my gas boiler service he responded straight away and was very friendly and helpful and carried out a fantastic job at a competitive price i will deffo be using again thank you!
Sara Cooper
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Ben fitted a new washer / dryer for us. He managed to fit us in at the last minute, and took extra care with our new machine when fitting as well as making sure everything was working ok before leaving. Very friendly, tidy and professional. Would definitely recommend.
Tita Hemmings
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Professional friendly service. Paperwork sent through same day, very efficient. Would happily use again.
Samantha Leeks
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Ben was very helpful with servicing my boiler, replied quickly and did an excellent job, he was very friendly and informed me of what he was doing and why. Would recommend!
Ellen Archer
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Ben, Shamack and Max did a fantastic job on a complete bathroom refit. The results were excellent and they worked all Sunday to finish within the quoted time!
Matt Johnston
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Outstanding service from start to finish, messages answered promptly and professionally. Will definitely be calling Ben for any future work that is needed.
Sarah Jayne Lee
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Ben did a fantastic job. I wanted new kitchen and bathroom taps installed and a new bath screen and he was very efficient. The jobs were done in no time and all looks great. I highly recommend.
Martin Ellis
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Ben was prompt to reply to my messages and gave me a quick price and availability as to what I could expect. He arrived when he said he would and nothing was too much trouble. He disconnected and removed two old fire places and kept everything very tidy too. I can highly recommend Ben.
Sam Pike
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We have just had a complete new heating system installed by Ben and his team. Installation of a new boiler, pipe work and radiators throughout our property. The professionalism and politeness of all the guys were exceptional from start to finish. We would without a doubt highly recommend Ben, Max, Liam and Gary. Thank you very much for making a big job stress free. Kay & Robert, Hethersett
Kay Barber
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Ben has done a fantastic job for me today. No cleaning up after him and price as quoted no hidden extras. Will definitely use him again.
Pat Creed
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Ben was prompt to reply to my messages and gave me a quick price and availability as to what I could expect. He arrived when he said he would and nothing was too much trouble. He disconnected and removed two old fire places and kept everything very tidy too. I can highly recommend Ben.
Sam Pike
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Ben did a fantastic job. I wanted new kitchen and bathroom taps installed and a new bath screen and he was very efficient. The jobs were done in no time and all looks great. I highly recommend.
Martin Ellis
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Outstanding service from start to finish, messages answered promptly and professionally. Will definitely be calling Ben for any future work that is needed.
Sarah Jayne Lee
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Ben and his colleague replaced our heating system and shower units today. We are thoroughly impressed with the work overall but especially the care to detail in terms of tidying up after themselves and even calling in someone to help alter our shelving units, going above and beyond truly. Even with a few miscommunications and delays they stuck with us and helped to keep our home warm. Thank you. Would recommend and use again absolutely
Paige Pope
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Ben, Shamack and Max did a fantastic job on a complete bathroom refit. The results were excellent and they worked all Sunday to finish within the quoted time!
Matt Johnston
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Ben was very helpful with servicing my boiler, replied quickly and did an excellent job, he was very friendly and informed me of what he was doing and why. Would recommend!
Ellen Archer
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Professional friendly service. Paperwork sent through same day, very efficient. Would happily use again.
Samantha Leeks
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Ben fitted a new washer / dryer for us. He managed to fit us in at the last minute, and took extra care with our new machine when fitting as well as making sure everything was working ok before leaving. Very friendly, tidy and professional. Would definitely recommend.
Tita Hemmings
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After being messed about by other local heating companies i contacted Ben regarding my gas boiler service he responded straight away and was very friendly and helpful and carried out a fantastic job at a competitive price i will deffo be using again thank you!
Sara Cooper
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Had to install new stopcock managed to squeeze me in a earlier slot and did a quick and great job with no hassle. Proper professional. Thanks for the help
Andrew Sexstone
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Well recommend repaired me mums gas pipe and fitted her cooker will use again
Darren Hewett
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Great boiler service from Ben today. Friendly and efficient. Will definitely use him again in future
Matt Rabong
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very professional and will always do there best to fit you in, thanks guys for fitting us in so close to Christmas.
Cameron Pitchers
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Highly recommend Ben! He came to service my boiler and fix the shower- friendly, efficient, and clearly top of his game.Thanks very much! Will definitely use loaders services again
Becki Elt
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Ben and Max are great. Originally came to our rescue with a leaking pipe after being recommended, made quick work of repairing the leak and sorting the pipe work.Recently came to flush our boiler/pipe system as majority of the radiators weren’t working and we have 3 young kiddies to keep warm.So professional and friendly, particularly with the kids which the lads were more than happy to show what they were doing and let their work be inspected hahaCouldn’t fault them, their work or prices. I’ve passed their details on to friends and family aswell as it is hard to come by a nice, genuine tradesman. Cannot recommend highly enough and will be calling on again when we have a need.Thank you Ben and Max
Hannah Bert McIntosh
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Ben has completed a few jobs for us now – first class. So helpful, knowledgeable and his and his team’s customer service/care skills are utterly outstanding. We would definitely recommend Ben without hesitation
Richard Prudence
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Would definitely recommend; did a superb job replacing a worn and leaky stopcock and sorting out water hammer on our kitchen tap. Excellent communication, quick email responses, fast and efficient work and all round nice guy who clearly knows his stuff.
Jamie Trindall
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very good n efficient
Good Communication
will deffo recommend
Charlotte Mace
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Great guys coming to change my kitchen tap, did an excellent job. I have a nosy 6 year old boy that wanted to watch them and “help if they have questions” and they had such patience with him. Definitely recommend and will call if I need anything else done.
Elisabet Jangerstedt
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we always use Ben for all of our plumbing work. 10/10 would recommend to everyone. Great service, down to earth fella. fair prices, saved us in an emergency and we’ve used him ever since. if you need a plumber, Call Ben
Dean McIntosh
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Prompt response. Easy to work with. will avail of services again.
Xedrick Empeno Duazo
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Would highly recommend these guys! Managed to fit us in on a Saturday to have a new radiator fitted as well as some new valves. The job turned out not to be an easy one for them but they were so nice and very professional. The work they did was excellent! Will deffo be using Loader Plumbing again and will be recommending to friends
Emily Frost
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Loader plumbing did a great job locating and repairing a leak in bathroom – attended quickly, turned up and great communication – very polite and professional service – highly recommended – will definitely use again for any plumbing work we need doing
Julie Chettleburgh
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Annual boiler service…professional, polite & answered all my questions. 100% recommend!
Chantal Marie-Claire
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Super helpful and friendly, very communicative and the whole process felt very professional and straightforward. I wouldn’t hesitate to recommend these guys to anyone needing work done, and I will definitely use Ben and Max again. Thanks!
Chloe Ward
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Would highly recommend to anyone after using there services. Very polite professional and efficient. We are very happy with all the work they carried out for us in our bungalow and would definitely use there services again. Thank you Ben & Max for all your hard work much appreciated
Suzanne Bruce Porter
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Amazing service ! Couldn’t be happier , Ben responded very quickly and scheduled installation of new radiator straight away!Highly recommend!
Tomasz Bobusia
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Ben was very prompt with all communication, he was very friendly and done a great job. Would definitely recommend. 5
Sue Suzanne
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Ben turned up to price up when he said he would and provided the quote within hours. When realising the pipe was asbestos he sourced the contractor for me and kept me updated along the way. The work he completed was top notch. Really professional service and Ben and his sidekick are really friendly. Will certainly use again. Thanks mate!
Tory Louise
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Ben did a fantastic job on our small shower room, so much so, we have now lined him up to do other plumbing works in our house. Great service, would highly recommend.
Emma Stork
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Couldn’t recommend Ben & his company enough, him and his team have done an amazing job, Loader plumbing was recommended to me..Super happy to have found an honest, reliable and professional plumber – thank you
Chevon Everitt
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Loader Plumbing Heating and GasI was recommended to Ben Loader when I had issues with my oil boilers. He came and resolved the issues, serviced the boilers, worked his magic and got everything working better and more efficiently than it had been.I would have no reservations in recommending Ben and his team to do any work. Very reliable, which is rare these days, efficient, diligent and very good at his job! So if you need a great plumber and heating engineer get this man on speed dial! Thank you Ben you do a great job!
Lorraine Self
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Really helpful, had a couple of small issues we needed sorting just as we were moving and they helped us get it sorted really quickly. Would recommend.
Kerry Curl
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Fantastic service from Ben in replacing our damaged cold water tank. He came round to quote the day after I first got in touch, came back with a plan promptly and the problem was fixed the following week. All round Ben was polite and friendly, and over 40% less than a previous quote for the same job!He came recommended by a neighbour who’d had similarly positive experiences, and it turns out the same goes for a few other neighbours and their families, showing that all are happy to recommend!
Alice Ward-Smith
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Sorted us out same day, even though they were really busy. Excellent work. Came recommended and would recommend.
Rich Finn
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Got recommended from a family member and I will definitely recommend it to others.great friendly service and high quality workmanship.
Benjamin Houghton
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Ben & team came to install my new en-suite – amazing – very professional & end result was fab. Highly recommend them!
Janice Ling
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Absolutely brilliant team. We have a beautiful new bathroom and nothing was too much to ask for. All the team worked hard and often late to the night to ensure the job was done to perfection. I would definitely use the team again and would recommend.
Beth Brigham
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We had Ben and his team instal our new boiler. 40 year old boiler removed and a shiner new combi boiler fitted! Ben was helpful from start to finish, pleasant and friendly team. Good communication and tidied up at the end of each day. Will definitely use them again and would highly recommend them 5
Rebecca Philpott
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brilliant service, very professional and friendly thankyou so much for all of your help
Rachel Robertson
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Can’t recommend Ben and his team highly enough! fantastic job from start to finish, worked with us to source the suite and checked that this was all suitable even though we were supplying. Everyone worked so hard and had an eye for detail. Genuine bunch of guys and I would recommend to anyone looking for a complete top notch job
Jane David
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Highly recommend. After messaging due to a plumbing emergency I had, I was greatly relieved when I received a reply from Loader plumbing & heating who were able to fix it within a day. Very reliable and reasonable pricing – simply can’t fault a thing! Thank you again for saving the day.
Katie Olesen
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Brought a new dishwasher today and a well known company couldn’t install it, messaged Loader and plumbing and they came out within a couple of hours and sorted it straight away. Thank you so much! Lovely people who do a brilliant job. Angels!
Katie Watson
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Brilliant service came same day and sorted problem quickly would definitely callOn again
Mike Clarke
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Brilliant customer service. Efficient, friendly and very knowledgeable. Highly recommended!
Jenny Stafford
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Quick response to our emergency, stayed through to the end making doubly sure everything was safe and secure. A first rate service and spotless cleanup before they left. Just like the good old days!
Steve de Roeck
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Couldn’t recommend these guys enough! They came out to a leaking and old copper pipe in our kitchen and they replaced the whole thing in just over an hour! very efficient, quick and clean and friendly!
Hannah Carratt
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Ben and Max are total superstars. Replaced my 22 year old boiler with a smart new boiler. Such good guys who went out of their way to make sure we were happy. Would recommend to anybody looking for any plumbing needs.
April Kemp
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Came out to fix my heating even though he had a really busy day. Was professional and courteous. And best of all, successful! My house is no longer cold!!
Claire Jemina Yaxley
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I just can’t stop walking in there and having another look. Your work and the work of your contacts is exceptional. I cannot believe it is the same room and that it belongs to me. With the highest regard
Zoë
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I can’t recommend Ben and his team enough. Ben has serviced and repaired my previous boiler and more recently installed a new boiler & gas pipe. His communication is always speedy and friendly, and his attention to detail and workmanship is great. He takes great pride in his work which definitely comes through in all elements of dealing with him. Highly recommend!
Rhiannon Victoria Bond
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Ben and His Team are Super Stars. I can’t get over how much nicer my bathroom looks. Team were clean, tidy and friendly. I also had unrelated boiler issues which were sorted out quickly. 100% would use Bens team again
Katherine Hawkes
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Two reviews in one1st Highly recommendedCame out to look at my leaking radiator for me as council not forthcoming and not classed as emergency.Ben kindly made sure all turned off and not leaking even though he had a really busy day. Was professional and courteous. And best of all, successful! Radiator no longer leakingThanks Ben2nd Highly recommendedBen and Max came to fit new radiator, both very professional, kind and courteous in everyway.All sorted and great job most of all new radiator and warm bathroomThanks Ben and Max
Victoria Clarke
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Absolutely 10/10. I had my downstairs bathroom converted to a laundry room and Ben and his team were incredible. Clean, tidy and friendly from start to finish. You have a client for life Ben. It’s so hard find reliable tradesmen but you have not let me down. Thank you so much
Emily Jayne
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Would absolutely recommend Ben & his team, they were really responsive & came out to help us with our boiler issue the same day
Lyndsay Whiteman
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Loader PHG were fantastic. Brilliant comms: responsive & helpful. They found the cause of the pressure loss and fixed our boiler within 1 day. Perfect professional service, and very nice guys.
Aneta Mesmer
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Great boiler service with Ben – Friendly and quick response and he explained every step he was doing. Would highly recommend!
Kayla Trenavin-Body
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Ben provided excellent service. He answered our call at 8pm on Sunday evening and by Weds evening our 20 year old boiler had been replaced along with new gas pipe. Excellent communication from Ben
Lauren Basham
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Ben and the team done an amazing job and have completely transformed my bathroom. I couldn’t be happier and would not hesitate using them again or recommending them to anyone thinking of an upgrade
Simon Brighten
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I put a message out on facebook for a local plumber to attend a small radiator lead and Loader Plumbing and heating and gas were at the property in less than two hours, got the job done and didn’t chage the earth! I highly recommend these extremely courteous, professional guys! Thanks a million!
Scott Wright
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I would 100% recommend ben after all the time and dedication he has put into fixing a shower that ended up needing to cut the wall!!! 10 minutes of my initial call, he assessed the situation, gave me some options and came back to fix the issue within a very reasonable space of time, having to move his calendar around etc. Amazing job, very professional, and what’s most important for me, very clean!! I couldn’t thank you enough for everything!
Lluna Sanglas
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new boiler installed by Ben and team… excellent service, friendly, good communication, tidy. Also help me to fix work my previous bathroom fitters didn’t do properly. very happy with job, they all worked very hard. Many thanks.
Janie W
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